Hub Penalty or Price Gouging?
Image via Wikipedia As many of you know, I am based in Cleveland and Continental Airlines is my carrier of choice. Beyond the fact that CLE is a hub for Continental, I also appreciate how well they do business and consistently strive for customer satisfaction. Unfortunately I am seeing a disturbing trend for myself and [...]
Frequent Flier Bonanza: Southwest Offers Double Credits – The Middle Seat Terminal – WSJ
Travelers got hooked on Southwest Airlines double frequent-flier program credits years back when the airline was trying to get customers in the habit of booking reservations online at its Web site. (Remember those pre-Web days?) Losing that benefit was painful for many. But it’s back for a few weeks. Southwest said that beginning today, it [...]
Airline Deals Too Good to Be True – WSJ.com
It is a sport among many hard-core travelers: trying to spot ridiculously low fares that airlines post by mistake—a $5,000 ticket offered for, say, $500. Airlines, once they realize their mistake, often try to wriggle out of honoring the deal—even though they typically charge heavy fees to customers who want to make changes after a [...]
Power outage forces airlines to cancel most of todays flights out of Cleveland Hopkins International Airport | Metro – cleveland.com – cleveland.com
A power outage at their ticket counters forced airlines at Cleveland Hopkins International Airport, including Continental, to cancel most of their flights today. United, American, Southwest, Delta and US Air, scratched all flights until at least 6 p.m. Travelers planning to fly out of Hopkins today should call their airline before heading to the airport. The problem will affect [...]
