New Rules to Give Fliers More Rights – WSJ.com
Fliers who feel they have been mistreated by airlines may soon be in for a bit of relief. New government rules go into effect next month that will give travelers more rights—and maybe even more recourse—when travel goes awry. Additional passenger protections may be coming later this year.
The rules, of course, won’t protect fliers from every delay or lost piece of luggage. But they will, among other things, heavily penalize airlines for leaving passengers stranded aboard grounded planes for more than three hours, require airlines to respond “substantively” to customer complaints within 60 days, and force airlines to publish data about delayed flights and face fines for habitually late flights.